Customer Care
We offer customers from the Republic of Ireland FREE Delivery* on orders over €60. Products must to be ordered before before 11am Monday to Thursday for a 5 working day delivery. Deliveries may arrive sooner or later than the 5 working days as specified
*We charge €5.00 for postage of purchases less than €60. During a sale we apply a €5 delivery charge, this delivery charge covers postage to ROI, NI &UK mainland customers. Products within 'Lisa's Lust List' do not incur a delivery charge during a sale or during non sale times, this offer maybe subject to change and withdrawn at any time without notice. If a 'Lisa Lust List' product is added to your basket along with a sale item or automatically discounted item, a delivery charge applies. Our free delivery to items over €60 maybe with drawn without prior notice.
When should I expect my order?
You should receive your order within 2 working days as long as order is placed before 11am. If your item is a 'Preorder' then it will be delivered in the date stated on the product at Checkout.
DPD are our primary courier for Republic of Ireland and the UK. Once you place an order you will be sent a confirmation email to confirm the goods you ordered, you will receive a further email to notify you of dispatch, this email will include a tracking number for your goods.
You can check the status of your order on www.dpd.ie.If you have any queries about the status of your order, please do not hesitate to contact us athello@murphysshoes.com
We offer a FREE Click & Collect service at Murphys Shoes!
Place your order and select 'Click & Collect' at checkout - we aim to have your purchase ready for collection in our store within 24 hours.
We will send you a text or email to let you know when your order is ready for collection.
Please bring a copy of your receipt with you when collecting your order.
Our address is High Street, Bantry, Co.Cork P75PC82
If you need assistance with directions please give us a call on 02750210
Thank you for shopping with us
Rachel xx
How Long Do I Have to Return an Item?
Our policy lasts 10 days. On receipt of the returned good it must not exceed a 14 day period, if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Sale Items can be returned to us within 10 days for a full refund. After this time a credit note will be issued.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items also include Gift Cards and Vouchers.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns from UK Mainland may incur export duties, these duties are to be paid by the customer returning the items.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@murphysshoes.com
Defective Product Exchanges
We may replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@murphysshoes.com and send your item to: Murphys Shoes Bantry, Main Street, Bantry, Cork, P75PC82, Ireland.
Shipping
Unfortunately we do not cover the costs for returning your item to our store.
To return your product, you should mail your product to: Murphys Shoes Bantry, Main Street, Bantry, Cork, P75PC82, Ireland
If you are shipping an item recommend you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you are unhappy with the item you have received pleae contact us immediately and we will rectify the situation as quickly as possible
