Shipping policy

We offer customers from the Republic of Ireland FREE Delivery* on orders over €80. Products must to be ordered before before 11am Monday to Thursday for a 5 working day delivery. Deliveries may arrive sooner or later than the 5 working days as specified

*We charge €5.00 for postage of purchases less than €80 within the Republic of Ireland and Northern Ireland. United Kingdom postage is charged at €15 and EU charges are €20. International orders postage costs €28.  

During a sale or when a promotional code is active, we apply a €5 delivery charge, this delivery charge covers postage to ROI, NI. UK mainland and EU customers are charged €15 and €20 respectively.  

Products within 'Lisa's Lust List' do not incur a delivery charge during a sale or during non sale times, this offer maybe subject to change and withdrawn at any time without notice. If a 'Lisa Lust List' product is added to your basket along with a sale item or automatically discounted item, a delivery charge applies. Our free delivery to items over €80 maybe with drawn without prior notice.

International deliveries: please contact us for further details and rates for deliveries outside of ROI, NI, UK and the EU.

Free Shipping Over €80 Offer

Please note this offer maybe withdrawn at any time. On occasions and or during a sale the rate of purchase that qualifies for free delivery may increase to €80 or higher. Please note the rate on our homepage and or checkout page.

When should I expect my order?

You should receive your order within 2 working days as long as order is placed before 11am. If your item is a 'Preorder' then it will be delivered in the date stated on the product at Checkout.

DPD are our primary courier for Republic of Ireland and the UK. Once you place an order you will be sent a confirmation email to confirm the goods you ordered,  you will receive a further email to notify you of dispatch, this email will include a tracking number for your goods.

You can check the status of your order on www.dpd.ie.If you have any queries about the status of your order, please do not hesitate to contact us at hello@murphysshoes.ie

UK Mainland Customers

As of January 1st 2021, purchasing products outside from the EU may be subject to customs duties, taxes and other fees under the Brexit Transition period. These costs will be payable by the person receiving the goods. The delivery of these goods may be withheld by our courier DPD until the relevant tax, duties etc are paid in full. DPD will automatically calculate these fees and engage with you the customer to fulfil the relevant tax, duties etc due on the item(s).

Murphys Shoes accepts no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please see your local customs authority for more information on taxes and duties applicable to non EU countries.

Returns from UK Mainland may incur export duties, these duties are to be paid by the customer returning the items.

UK Customers Purchasing on EU Sites

The UK is no longer part of the EU customs union or VAT area. That means goods moving from the Republic of Ireland (EU) to Great Britain (England, Scotland, Wales) are treated as imports, with customs rules applying.

Northern Ireland is different — it still follows some EU rules under the Northern Ireland Protocol

2. What charges can apply?

When goods arrive in the UK from Ireland, you may face:

a) Import VAT

  • The standard UK VAT rate is 20%, though some goods (e.g. children’s clothes, books, food) may be zero-rated or reduced.
  • Import VAT is calculated on the total value of the goods plus shipping costs and any customs duty.

b) Customs Duty

  • This depends on the product type and value.
  • For goods valued under £135, no customs duty is charged — but VAT usually still applies.
  • For goods over £135, customs duty may be applied (rates vary depending on the product’s commodity code).
    Example: clothing might have ~12% duty, electronics often 0%.

c) Handling/Clearance Fees

  • Couriers like Royal Mail, DHL, UPS, FedEx, etc., usually add an admin fee for collecting customs charges.
    • Royal Mail: ~£8
    • Parcelforce: ~£12
    • DHL/UPS/FedEx: ~£11–£15

3. When do you pay?

  • If the Irish seller charges UK VAT at checkout (using the UK’s Import One Stop Shop system, IOSS), then goods under £135 should arrive with no extra charges.
  • If VAT is not collected by the seller, then UK customs or the courier will ask you to pay import VAT + any duty + handling fee before delivery.

4. Northern Ireland exception

If the delivery address is in Northern Ireland, you don’t normally face customs charges when buying from Ireland (or anywhere in the EU), since NI remains in the EU single market for goods.

More info here; https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Product Availability

Our stock levels are updated regularly, however if there is an availability problem with an item you ordered we will contact you immediately to advise you on how you wish to proceed with the order.

 

Wrong Order Received 

In the unlikely event that you receive the incorrect order pleas email us or contact us immediately and we will rectify the situation.

Please Note 

During times of promotion or sales events, fulfilment and shipping may be delayed, we will always send you a notification when your order is fulfilled and a further notification when your order has been shipped by our chosen couriers.